A client's face here is recognized on the floor by the next shift
When a workforce is concentrated inside a few very large properties, a testimonial is not anonymous marketing, it is an announcement to somebody's employer.
A housekeeper who appears in a video for your firm is known instantly by her crew, by her supervisor, and by anyone riding the same bus in from the northwest valley.
The success story format that works for a roofer does not survive the move. No client faces, no first names, no uniforms, no property names, and no detail specific enough that a coworker fills in the rest.
Property marks count as identification in this valley. A lanyard, a name tag color, a uniform pattern, the shape of a back of house corridor, any of them narrows a person down to one company out of a handful.
What you can publish is your own people. The attorney, the intake coordinator, the interpreter, explaining how the work gets done. Less persuasive on paper, and the only version that costs the client nothing.