Spanish is not the first language of every immigrant household in Lake Worth Beach
This county's Guatemalan community includes Mam and K'iche' speakers for whom Spanish is a second language, and a Spanish-only account quietly excludes them.
Indigenous-language households are a real part of the immigrant population here, and somebody whose Spanish is functional but not comfortable will not sit through a legal explanation delivered in it. They watch the first few seconds and leave.
Spoken material carries much further than text with that audience. Record the Spanish version slowly, using the words a caller would use rather than the words printed on a form, and caption it. A person listening in a second language needs pace far more than polish.
Ask intake to log the language every caller opens in. Firms are frequently wrong about their own mix, and a season of that log decides where the account's effort goes better than any assumption about the county will.
Keep the pieces short and self-contained, one common question each. The audience out there will watch a two minute answer and will not read a page, and a shelf of short spoken answers is worth more to it than anything longer.