Immigration firms drown in case stages, document lists and status calls
Rented software tracks immigration cases, but the work that eats your staff's day happens between the stages.
Each case moves through stages: intake, gathering documents, filing, receipt notices, requests for more evidence, interviews and decisions. Your team has to know where each case sits and what comes next.
Document lists change by case type. A marriage-based case, an asylum case and an employment petition each need different evidence, and many clients do not recognize the names of the documents you ask for.
Then come the status calls. Clients want to know where things stand, and many would rather hear it in the language they speak at home.
Government notices arrive by mail and online, and someone has to match each one to the right case and act on it.