- A tenant upstairs asked us to stop filming on the stoop. Do we have to?
- Stop, and say so plainly the first time. The stoop, the vestibule and the buzzer panel are their front door as much as they are your entrance, and in a two-flat the person asking sleeps directly above the operatory. Move to the alley side, or film the door on its own with the mailboxes out of frame. Nothing you would have shot on that stoop is worth a year of friction with the people who live over your ceiling.
- Our office is garden level with one small window. Should we film somewhere else?
- No. A room patients will recognize does more work than a rented backdrop, even a dim one. Film near the window at midday, put the phone at eye level, and record a few seconds first to check what the walls and the scrubs are doing to the color. If you have to shoot in January, one soft light aimed at the ceiling is enough, and keeping the operatory door closed behind you solves the privacy problem at the same time.
- If we film everything in one summer batch, will the winter posts look wrong?
- Only if the season is in the frame. Anything with a coat, bare trees or slush behind you is dated the week it runs, and people notice immediately. Shoot the evergreen material indoors with nothing seasonal visible and it will run in February exactly as well as it runs in July. Then keep a short list of the clips that genuinely need weather in them and film those in the week they belong to, which in this city is a narrow window either way.
- We are in a Loop tower and our patients come from everywhere. Does local content still work?
- It changes what local means. A downtown practice draws from the offices around it rather than from the households near it, so the useful material is the walk from their desk to your door, what fits inside a lunch hour, and what can be finished in one visit. Name the streets people actually walk. Content aimed at a residential neighborhood none of your patients live in is the version that goes nowhere.
- The schools close for extreme cold and our morning empties. Is there anything to post?
- Say what happens to the appointment rather than what is happening to the weather. A parent with children suddenly home is not coming to a nine o'clock cleaning, and the ones who say nothing and simply do not arrive cost you the morning twice. One line confirming you are open, that the phone is answered, and that the visit moves without a penalty on a day like that turns a silent hour into a rescheduled one.