The patient who moved to Middle Tennessee in March has no dentist and nobody to ask
Continuous in-migration means a steady supply of buyers with no referral network, which rewards being findable and clearly explained over being long established.
A person who has lived here twenty years asks a neighbor. A person who closed on a house in Hendersonville last spring opens a search box. The second group is large here and it keeps refilling, and almost nothing on a typical practice website is written for them.
They search in process language, not in dental language. How do I transfer my dental records. Which dentists are taking new patients near me. What happens at a first visit if I have not been in three years. Do I need my old x-rays. Those are pages, and most practices in the metro have not written any of them.
Write them as a person who works at a front desk would answer them, in the order the questions actually get asked. Say what you need from the patient, what you will request from the previous office, and what happens if the records never arrive. Answer the awkward one plainly: what if it has been years.
One more advantage sits in that group. A newcomer has no history with anyone, so your reviews and your written explanations are doing the work a referral would normally do. Both are things you control.