- There is nowhere to put a sign on the blocks where we do our best work. What replaces it?
- A post from that block, published while the staging is still up. Describe the run of houses rather than the address, and shoot the thing a passerby cannot see from the sidewalk, which on a Victorian is everything above the second floor. Recognition on those streets travels between neighbors who walk past each other every day, and a clip is the only version of the sign that survives after the truck leaves. Where there is a front yard, out toward Middletown or Prospect, keep planting the sign as well.
- Who films when the whole crew is on hook ladders?
- Whoever has a free hand, which is usually nobody on the slope. Plan for a clamp on the ladder or a mount on the lift basket, and take the sidewalk shot from the ground while the staging is going up rather than during the work. A slate roof does not forgive a one-handed phone, and no clip is worth a slip. The best footage on these houses tends to come from the eave and the lift rather than from the ridge.
- A lot of our messages arrive overnight. Do we have to answer at that hour?
- No, but you have to say so. Louisville runs on shift work, and the person writing at three in the morning is not being unreasonable, they are on their own clock. Put the honest answer in the profile and in the automatic reply: a person reads messages starting at a stated hour, and here is what to do if water is coming in before then. Silence gets read as closed for good, and the next company on the list is awake.
- We are putting a lift on a narrow street for a day. Should we post about it beforehand?
- Yes, and it will do more for you than the finished roof does. The neighbors on that block are about to lose parking and gain noise, and a short note the day before, saying what will be there and roughly how long, turns an imposition into a company that behaves well. Confirm the street occupancy with the city rather than assuming, and film the lift going up, because a machine on a Victorian street is the most watched thing your crew will do all month.
- Somebody who moved here last year keeps asking basic questions in our comments. Is that a waste of time?
- It is the opposite. A household that relocated for work has no neighbor to ask and no story about the roofer who did the house down the street, so your account is doing the job a referral would do somewhere else. Answer plainly and in public, since the next person with the same question will read the answer instead of asking again. The questions that look too simple to bother with are usually the ones nobody local has written down.